Thank you for shopping at 42 South.
We are happy to help you return or exchange your rugger if you are unsatisfied for any reason.
To qualify for a refund:
- You must contact us within 14 days of placing order for Australian orders, or 30 days for international orders.
- Please send us your original order number and reason for return using the Contact Us form on our website, or by emailing ruggers@42S.com.au .
- We will provide you with a Return Authorisation Number, and a Return Form to print and include with your rugger.
- The item must be in its original condition, not worn, and unwashed.
We will refund postage costs for faulty or incorrect items. We are unable to offer free return delivery if you are returning your item because you have changed your mind. Please return your items using registered post.
PLEASE NOTE: We will not refund or exchange for normal wear and tear, or damage that may result from failure to observe washing instructions on the label.
Ruggers with embroidered initials cannot be returned or refunded unless they are faulty, so please ensure you supply correct initials, and check measurements using our Size Guide.